Frequently asked questions

I made a successful installation of AccuSight^® and Keyspan but it doesn't work. I get the message: "Unauthorized attempt of program execution. Verify protection key installation."

The message "Unauthorized attempt of program execution..." is shown if the hardware protection key is not plugged to the computer. AccuSight^® comes with a protection key that must be plugged to the computer. The absence of the key may characterize unauthorized copy and prevents its utilization.

Some copies are distributed with a parallel key that must be connected to the printer port in the computer. See figure at left. Printer cable must then be connected to the key.

Other copies as distributed with a USB key like the figure at the right. It then must be plugged to one of the USB ports in the computer.

The remote control is not working.

Make sure you have removed the battery protection film. Remove battery cover, remove battery, remove the film, and finally replace battery and close lid.

Is it possible to add photos and images to the Photos session of AccuSight^®?

The program AccuSight^® is normally installed in the folder C:\Program Files\AccuSight or C:\Arquivo de Programas\AccuSight for the portuguese version of Windows. Inside this folder there is a folder named Images. Inside this folder are the sub-folders that contain the photos and images to be shown with the menu option "Photos". It is possible to create new folders and add images in the folder Images as one pleases.

Is it possible to use AccuSight^® with a second monitor?

AccuSight^® can be used in a configuration where the patient's screen is shown on a second monitor mounted on the wall while the main computer monitor stands on the doctor's desk and is used for other applications. Click here to see how to configure your computer in order to use two monitors.

The video show option does not work.

Make sure that version 10 of Windows Media Player has been installed in the computer. AccuSight^® needs this version to show videos properly.